SARA- World’s first AI Check-In Assistant

First Robotic Check-In Assistant: SARA

Blog Credit: Trupti Thakur

Image Courtesy: Google

 

 Emirates introduces World’s first robotic check-in assistant: Sara, the world’s first robotic check-in assistant, has been unveiled by Dubai-based airline Emirates.

Emirates introduces World’s first robotic check-in assistant

Sara, the world’s first robotic check-in assistant, has been unveiled by Dubai-based airline Emirates. Sara is part of a new City Check-in and Travel Store which recently opened in Dubai’s financial district. The robot uses facial recognition technology to match customers’ faces with scanned passports, check them in, and guide them to the luggage drop area.

Passengers can also drop luggage as early as 24 hours before their flight. Sara can print boarding passes and is portable, making it easier for travelers to get assistance if needed. Emirates passengers also have access to select lifestyle facilities with complimentary access to exclusive discounts at restaurants, gyms, and luxury stores. The Emirates airline is focused on enhancing the customer experience and leading the way in the aviation industry through technology and innovation.

 Key Points

• The City Check-in and Travel Storeboasts a trendy and roomy ambiance, complete with a striking 2.5 meter LCD screen featuring Emirates’ latest destination content and interactive touchscreen maps.
• For Emirates passengers, the establishment offers an elevated check-in experience with the convenience of paid valet parking or self-parking.
• Travelers can also browse travel merchandise, book tickets, drop their luggage off as early as 24 hours and up to 4 hours prior to their flight, and receive expert advice and deals on coveted destinations from dedicated travel consultants.
• With opening hours between 8:00am and 10:00pm daily, customers can enjoy fuss-free self check-in or access the assistance of friendly Emirates agents.

Furthermore, the City Check-in and Travel Store is situated in the heart of Dubai’s financial district, making it an excellent option for busy professionals. To top off their top-notch services, Emirates plans to introduce Sara, the world’s first robotic check-in assistant, ensuring an innovative and seamless experience for all customers.

 

The world’s first robotic check-in assistant, named Sara, is the latest addition to Emirates’ services. With the latest innovation, the airlines aim to improve the customer experience and streamline the check-in process.

Introducing Sara

Being a robotic assistant, Sara is designed to facilitate the check-in process at Emirates’ new City Check-in and Travel Store located in Dubai’s financial district. Equipped with facial recognition technology, Sara can match customers’ faces with scanned passports, check them in, and guide them to the luggage drop area. The robot can also print boarding passes, making the check-in process more efficient. Future versions of Sara will have arms to transport luggage.

The Check-in Facility

Passengers have the option to drop off their luggage at their own convenience, from 24 hours prior to the flight up until 4 hours before departure. The check-in process can be done through self-check-in kiosks or with the assistance of Emirates agents at dedicated desks. Additionally, the facility provides free access to certain lifestyle amenities located at the ICD Brookfield Place, as well as discounts and exclusive offers for various restaurants, gyms, and luxury stores.

 

Blog By: Trupti Thakur